Terms & Conditions
Westgate Carr Farm, Pickering Touring Park Rules
We work tirelessly to ensure our customers enjoy a friendly, well deserved, class-beating, safe, friendly & relaxed holiday in the picturesque, north yorkshire countryside
Accordingly all bookings are subject to our terms & conditions
For the avoidance of doubt, these terms & conditions are deemed to have been accepted & agreed at the time of booking or on arrival at westgate carr farm
Bookings & Payments
Bookings can be made online or by completing our enquiry form, by email or by telephone.
The person making the booking has the express resonsibility of informing all party members & guests/visitors (if applicable & subject to our guest/visitor policy) of these terms & conditions which must be adhered to at all times
Bookings must be made by the person who is going to be staying on site. Group bookings (max 3 parties) must be made separately & in the names of each party
Bookings are nominative i.E. They cannot be transferred or sold to another party; pitches must not be sub-let
We do have minimum stay policies on bank holidays, 1940's week-end & christmas/new-year
We are an adult-only, tranquil park; the minimum age of all party members & visitors is 18 years old
Single sex groups (3 or more persons) are not permitted
Group bookings for more than 3 parties are not permitted without prior, writen authorisation
Electricity
Electricity is metered via our new smart card system. Smart cards are issued on arrival. Pay only for what you use. Bookings automatically include a seasonally variable electricity deposit/credit as follows:
Electricity Pricing (From 1st October 2022) = 0.36 kWh Including VAT
January/February Stays - £8.00 (22.23 kWh) Per Night
March/April/May - £6.00 (16.67 kWh)
June/July/August - £4.00 (11.11 kWh)
September/October - £6.00 (16.67 kWh)
November/December - £8.00 (22.23 kWh)
Additional credit can be purchased at reception and any unused credit on departure will be refunded - pay only for what you use! (subject to any credit being correctly transferred from the smart meter to your smart card which must be presented on departure). Electricity refunds typically processed within 3 working days of departure.
All bookings are confirmed by email with a link to pay online
Pitches are automatically allocated on booking or according to any special requirements but not guaranteed. We may need to change your pitch before or on arrival.
A 25% non-refundable deposit (subject to a minimum payment of £25.00 ) is payable at the time of booking.
The outstanding balance is payable 28 days prior to arrival.
Late or non-payments will result in cancellation
Cancellations/Amendments
By The Customer:
The pitch fee deposit is non-refundable but transferable only if cancelled before 28 days of arrival date (a maximum £30.00 administration charge may apply). Electricty deposits/credits are fully refundable
If full payment has been received we will refund the as above
Bookings can only be transferred to a date in the same year as booked
Bookings cancelled within 28 days of arrival date are not refundable or transferable. Electricity deposits/credits are fully refundable
By Westgate Carr Farm Ltd:
If payment is late or not received your booking will be cancelled without any refund being payable
In extreme circumstances, we may need to alter, amend or possibly cancel your holiday booking. With the exception of a pitch number change we will contact you as soon as possible. You may be offered alternative dates or a full refund. We do not pay compensation in circumstances where we have to cancel your booking due to force majeure.
Force majeure. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, lock downs due to disease transmission control and all similar situations beyond our control.
Arrivals
Strictly no arrivals before 2.00pm due to access being via a narrow, single track country lane. There is no access to the farm or park before 2.00pm
All customers must report to reception on arrival. Do not proceed to the park without supervision/authorisation
Reservations are honoured until 9,00pm on the day of arrival but thereafter deemed as cancelled unless late arrival is advised/agreed in writing
Only pre-booked customers are permitted on site
Please ensure face masks are worn when reporting to reception & use the hand sanitiser station on arrival
Pitches
All pitches are gravel based & supplied with 10 amp metered electricity, private water point, picnic bench & free wi-fi
Premier pitches are c 9m x 6m, all-weather with additional "tarmac" entry apron, grey waste drain, grass to either side & defined by beech hedging. Caravan/motorhome & awning to be positioned on the gravel only. Rock pegs are required. One car permitted
Super pitches are c 8.5m x 6m with grass access, grey waste drain or soakaway, grass to either side, some pitches are defined by beech hedging, caravan/motorhome & awning to be positioned on the gravel only. Rock pegs are required. One car permitted
Dedicated motorhome pitches are c 7.5m x 3.5m, all-weather with additional "tarmac" entry apron, grass to either side. Awnings are not permitted but canopies permitted. Carpets/grounsheets are not permitted on the grass. Car only permitted on pitch 24 (pre-booked only)
Motorhomes must use the drive over grey waste drain
Please ensure you pitch correctly; you will be asked to move if you are not on the correct pitch or not positioned according to our terms
Our electric hook-ups are 10 amp = c2300 watts (2.3kw). Please ensure you avoid overloading the supply available by using caravan/motorhome specific kettles, toasters & microwaves etc. Heating & water heaters should be set to 1kw maximum to avoid overloading & tripping the mcbo's. Caravan/motorhome electrics are not the same as domestic installations
If your caravan/motorhome has alde heating with a load monitor fitted please ensure this is set to 10 amps
Electric hook-up cable splitters are strictly forbidden
Departures
No departures earlier than 7.30am (unless by prior arrangement) & pitches must be vacated by 12 noon latest
Premature departures must be reported to the management team to ensure accurate "on-site" records are maintained
Vehicles
Pitch prices include 1 car. Please note cars are not permitted on motorhome pitches 21, 22 & 23. Additional cars/trailers/motorbikes etc are charged at £4 per night each & only accepted on site if pre-booked. Additional vehicles must be parked in our separate car park & not on the park
Note campervan/motorhome panel van/mini-bus conversions must meet all 4 categories required by the dvla & have been reclassified & registered with the dvla as a motor caravan. The vehicle must be insured as a motor caravan. Please visit https://www.Gov.Uk/government/publications/converting-a-vehicle-into-a-motor-caravan/converting-a-vehicle-into-a-motor-caravan
With the exception of pick-ups used for towing, lgv & hgv's are not permitted on site. If you are towing with a pick-up please notify us when booking. Vehicles should not be sign-written
Please refrain from driving on grassed areas (unless you are booked on a super pitch
The mandatory speed limit is 5 mph
Please ensure you observe the recommended speed limit of 30 mph on westgate carr road
Vehicles can only be driven by persons holding a full driving licence & valid insurance policy. For the avoidance of doubt all caravans/campervans, motorhomes, motorcycles etc must be fully insured
We do not have any ev charging points on site. The nearest chaarging points are located in vivis lane & eastgate car parks, pickering
Our Facilities
Luxurious, heated amenity block with ladies & gentleman's separate units each containing 1 shower, 2 toilets & 2 wash basins & background music
Separate disabled facility with wet room shower, toilet & basin & emergency cord.
Kitchenette with washing machine. This facility is available only on request. A charge applies
Please note our showers are coin operated (currently £1.00 for c 7 minutes). We do not charge for showers by way of inflating the pitch price as many customers prefer to use their own facilities.
The hot water in our facility is pre-mixed/stored at 62 degrees c to ensure any legionella bacteria are killed off to prevent the development of legionnaires'' disease our facility may not be suitable for vulnerable people
An external, under-cover pot wash with hot & cold water is provided
Smoking is strictly forbidden in the amenity block
Dogs/pets (with the exception of assistance dogs) are not permitted within the amenity block
Free wi-fi at the pitch
Recyling bins are provided. It is strictly forbidden to place recyclable items in the general waste bins
Fire, Health & Safety
Unacceptable, agressive or offensive behaviour will not be tolerated under any circumstances. If the management consider your behaviour to be inappropriate, likely to cause harm or suffering or compromise the safety of fellow customers, property, animals or the management &/or their repesentatives, contractors or general public we reserve the right to request you, any member of your party or your party in it's entirety leave immediately. No refunds or compensation will be payable in these circumstances
We strongly recommend all customers have their own fire extinguishers/fire blankets
A fire extinguisher station & manual alarm bell are located at the entrance to the park. The fire assembly point is located off the driveway leading to pitches 20, 25 & 26 & the caravan storage facility
In the event of a fire please call 999, ring the fire bell & notify the management team. Only fight the fire if safe to do so
Due to surrounding units, farmland & barns etc open fires, fire pits, disposable bbq's, chinese lanterns & fireworks are strictly forbidden
Firearms & any items considered to be offensive weapons are prohibited
Conventional charcoal & gas bbq's are permitted but must be positioned on the all-weather surfaces & never on the grass or near to our hedges, plants or combustible materials
Please do not position bbq's in or close to awnings due to the risk of fire & carbon monoxide poisoning
Electric/gas heaters in awnings are not permitted
Electric "hook up" cables must be fully unwound to prevent overheating & fire
"home-made/diy electric "hook-up" cables are not permitted
Electric cable splitters are not permitted
Please do not attempt to charge hybrid or electric vehicles from any hook-up box or from your caravan
Only self-standing washing lines/driers are permitted
Any item that is identified as potentially causing a hazard to fellow guests, property or the management/staff in carrying out their duties such as grass cutting/strimming will be removed
Customer access is restricted to the reception area, caravan/motorhome park, amenity block & dog walk/nature trail. Access to our driveway beyond reception, gardens, barns, farm buildings, stables & fields is strictly prohibited.
The dog walk/nature trail is uneven & the fast flowing (often very deep) costa beck banks occasionally steep & unstable in places so please ensure you are aware of your surroundings, take precautions & wear suitable footwear
Please note we have 2 ponds on site. Our large pond (accessed from the nature trail) is very deep with steep banks. Whilst this area is now open for picnics etc (tables provided) do not approach the edge of the bank & swimming/fishing in the pond is strictly forbidden. A life buoy is provided
Pets
Dogs & cats must be kept on a short lead & under strict control whilst on the park/driveway etc
Please do not allow dogs to bark, chase or worry our free range chickens/ducks/cats or any of our livestock
Pets must not be exercised on or allowed to foul the caravan park, gardens & driveway
Dogs can be exercised off the lead on the designated dog walk/nature trail but must be kept under strict control due to the presence of wild birds, animals & our livestock which may occasionally roam free
Please do not leave animals unattended in cars/caravans/motorhomes/awnings or outside. We reserve the right to contact the rspca & force entry into your caravan, motorhome, awning etc if we have any concerns about the welfare of any unattended animal
All pet waste must be picked up, bagged & disposed of in the general waste bins. Anybody identified as not clearing up after their pet or disposing of dog waste in the blue recycling bins will have their holiday terminated without hesitation. No refunds or compensation will be payable in these circumstances
Dogs listed in the dangerous dogs act are not permitted
Owners are entirely responsible for their pet's behaviour whilst at westgate carr farm. If your pet shows any agression towards any member of the public, staff, fellow customers or any other animal you will be asked to leave without hesitation. No refunds or compensation will be payable in these circumstances
Noise & Light Pollution
We are a quiet, tranquil, dark sky park set in a stunning, rural location just 1 mile from pickering with no light or noise pollution. Accordingly
Loud music is strictly forbidden
Groups > 3 parties are not accepted
Conversation should be kept to a whisper after 9.00pm & before 8.00am as sound really travels in our location
Vehicular movement is prohibited between 11.00pm & 7.30am
Led light poles & static or flashing lights are not permitted. We also request customers extinguish awning lights when not in use
Generators, fireworks, remote control vehicles , drones etc are not permitted on site
Livestock
We keep alpacas, sheep, irish sports & shire/clydesdale horses which you can meet & greet whilst on the nature trail/dog walk. Please note on occasions the livestock can roam freely in the fields which encompass the dog walk/nature trail
Our chickens & ducks roam freely & are naturally friendly & inquisitive
Please do not allow your dogs to either worry or bark at our animals
Please do not feed the livestock as cut grass etc can be fatal to horses
Please do not open gates to or enter the fields
Accidents, Damages & Insurance
All vehicles entering & staying on the farm & caravan park are at the owner's risk. No responsibility is accepted for loss, damage or personal injury, however caused. Please ensure you have appropriate insurance policies for your holiday at westgate carr farm
We recommend all customers have an appropriate holiday cancellation insurance policy
Please ensure any accident, damage, loss or incident is reported to the management immediately
As mentioned in the vehicles section please ensure vehicles are only driven by persons holding a full driving licence & valid insurance policy
Take-Aways & Taxis
Currently namaste bengal & noyon tandori restaurants & chicos pizzeria offer a delivery service to the park. If you wish to order please ensure you give them your correct telephone number & they will contact you to confirm your collection time at the farm entrance (outside reception). Please note this service is out of our control & may change
Equally, station taxis & pickering taxis also collect & drop off at the entrance
Ther above are not permitted to drive down to the park so please meet at the entrance!
Miscellaneous
Toilet Fluids
As we are not on mains drainage waste from the amenity block & toilet cassette disposal point is treated on site in our waste treatment plant. Accordingly we cannot accept formaldehyde based blue toilet chemicals or pink toilet fluid on site. All customers must use organic, environmentally & septic tank friendly toilet fluids. We stock & sell "pro-kleen organic" or "when nature calls organic" toilet fluid at very competitive prices
This also reduces our carbon foot print saving the planet
Water
Water is provided to all pitches & is supplied for its intended use only. The washing of bikes, vehicles, caravans & motorhomes is prohibited
If connecting a mains water pipe from the tap to caravan/motorhome please ensure there are no leaks from the connectors. The supply to units with leaking connectors will be turned off by the management.
Waste Disposal
Recycling bins are provided. All paper, cardboard, aluminum cans, glass & rigid plastic must be disposed of in the recycling bins & not in the landfill bins
Guests/Visitors
As guests/visitors incur additional service costs we charge additional fees regardless of how long the guests/visitors stay on the park. Only visitors that have pre-booked & paid the additional fees are permitted on site all visitors must report to reception on arrival.
Guests/visitors are not permitted to stay overnight
Guests/visitors must be aged 18+.
Guests/visitor dogs are not permitted
Guests/visitors cars are not permitted on the park & must be parked as directed by the management
Anybody found to be admitting guests/visitors to the park/farm without registering them at reception & paying the appropriate fees will instantly be asked to leave alongside the whole of their party
Security
The farm & touring park is protected with entrance gates that are generally closed & locked between 11.00pm & 7.30am. During this time there is no vehicular access & incoming vehicles must be parked in the car park area across the lane from the farm entrance
Pedestrian access is available 24/7 but a security code is required (available on request)
Westgate carr farm is protected by a comprehensive, professional, & monitored cctv system
Disclaimers
Westgate carr farm ltd cannot accept any resposibility for any failure of our services (toilets/showers/water/electricity) due to an act of god, adverse weather conditions etc
Westgate carr farm ltd cannot offer any compensation for any failure of the electricity or water supply, toilet/shower faciities & waste treatment plant (which may force closure of the amenity block). Whilst we will prioritise any repairs required this may be out of our control if specialist contractors are required.
Failure to comply with our terms & conditions/site rules may result in the termination of your holiday without refund
If at anytime, in our opinion, the conduct of any person (or persons) is considered to be detrimental to either ourselves, other guests or the environment they will be asked to leave the campsite with immediate effect & without any refund being payable
Revised & updated 7/10/22
