Terms & Conditions 

Westgate Carr Farm, Pickering Touring Park Rules 
 
We Work Tirelessly To Ensure Our Customers Enjoy A Friendly, Well Deserved, Class-Beating, Safe, Friendly & Relaxed Holiday In The Picturesque, North Yorkshire Countryside 
 
Accordingly Please Note Terms & Conditions of Booking Do Apply.  
For The Avoidance of Doubt, These Terms & Conditions Are Deemed To Have Been Accepted & Agreed At The Time of Booking Or On Arrival At Westgate Carr Farm 
 
Pitch Types 
 
Premium Pitches (Open All Year) 
 
Large Gravel Base 9m x 6m PLUS ALL-WEATHER Apron/Entry Bordered By 4m Grass 1 Side & 2m Grass The Other Side. Pitches Separated With By Beech Hedging. 
 
Price Includes 1 Vehicle, 2 Adults, 10A EHU, Awning (MAX 3M PROJECTION,, Private Water Point, Grey Waste Point & Picnic Bench 
 
Free Wi-Fi On The Pitch 
 
 
Super Pitches (Closed From Mid-October to Mid-April) 
 
Large Gravel Base 8.5m x 6m GRASS ENTRY Bordered by 4m Grass 1 Side & 2m Grass The Other Side. Pitches Separated By New Beech Hedging. 
 
Price Includes 1 Vehicle, 2 adults, 10A EHU, Awning (MAX 3M PROJECTION), Private Water & Grey Waste Points & Picnic Bench 
 
Free Wi-Fi On The Pitch 
 
 
The Paddock Motorhome/Caravan Pitches (Open All Year - NO AWNINGS FROM 1st October to 1st April Inclusive) 
 
Gravel Base 7.5m x 3.5m PLUS ALL-WEATHER Apron/Entry Bordered by Grass Both Sides 
 
Price Includes 1 Vehicle, 2 Adults, 10A EHU, Awning (WHERE APPLICABLE), Private Water Point & Picnic Bench 
 
Free Wi-Fi On The Pitch 
 
NOTE: AWNINGS (Max 3m Projection) ARE ONLY PERMITTED ON TP1 & TP2 AND ROLL OUT BLINDS & CANOPIES ONLY ON TP3 & TP4 
 
GROUND SHEETS & AWNING CARPETS ETC ARE NOT PERMITTED ON THE PADDOCK PITCHES 
 
 
 
Bookings & Payments 
 
Bookings can be made by completing our Enquiry form, email or by telephone. Our online booking system will be available shortly 
 
All Bookings Are Confirmed By Email With A Link To Pay Online 
 
Pitches Are Automatically Allocated On Booking Or According To Any Special Requirements But Not Guaranteed. We May Need To Change Your Pitch Before or On Arrival. 
 
A 25% Non-Refundable Deposit (Subject To A Minimum Payment of £25.00 ) Is Payable At The Time of Booking.  
 
The Outstanding Balance Is Payable 28 Days Prior To Arrival. 
 
Late or Non-Payments Will Result in Cancellation 
 
 
Cancellations 
 
CANCELLATIONS - DEPOSITS ARE NON-REFUNDABLE IF A BOOKING IS CANCELLED BY THE GUEST BUT IS TRANSFERABLE ONLY IF CANCELLED BEFORE 28 DAYS OF ARRIVAL DATE (A MAXIMUM £30.00 ADMINISTRATION CHARGE MAY APPLY) & IF FULL PAYMENT HAS BEEN RECEIVED WE WILL REFUND 50% & APPLY A MAXIMUM ADMINISTRATION CHARGE OF £30.00. Bookings cancelled within 28 days of arrival date are not refundable or transferable 
 
In Extreme Circumstances, We May Need To Alter, Amend or Possibly Cancel Your Holiday Booking. With The Exception Of A Pitch Number Change We Will Contact You As Soon As Possible. You May Be Offered Alternative Dates Or a Full Refund. We Do Not Pay Compensation In Circumstances Where We Have To Cancel Your Booking Due to Force Majeure. 
 
Force Majeure. Circumstances Amounting to “Force Majeure” include Any Event Which We Could Not, Even With All Due Care, Foresee or Avoid. Such circumstances Include the Destruction Or Damage (Which Cannot Reasonably Be Remedied To a Satisfactory Standard Before The Start Of Your Holiday) Through Fire, Flood, Explosion, Storm or Other Weather Damage, Break-in, Criminal Damage or Any Similar Event Beyond Our Control. Such Circumstances Also Include Riots or Civil Strife, Industrial Action, Natural or Nuclear Disaster, Fire, Adverse Weather Conditions, War or threat of war, actual or threatened terrorist activity, lock downs due to disease transmission Control And All Similar Situations Beyond Our Control. 
 
 
Arrivals  
 
Strictly NO Arrivals Before 2.00pm Due To Access Being Via a Narrow, Single Track Country Lane. There is No Access To The Farm or Park Before 2.00pm 
 
ALL Customers MUST Report To Reception On Arrival; Do NOT Proceed To The Park Without Supervision/Authorisation 
 
Reservations Are Honoured Until 9,00pm On The Day Of Arrival But Thereafter Deemed As Cancelled Unless Late Arrival Is Advised/Agreed in Writing 
 
Only Pre-Booked Customers Are Permitted On Site; Additional Visitors/Guests Are NOT Permitted During The COVID-19 Pandemic 
 
Please Ensure Face Masks Are Worn When Reporting To Reception & Use The hand Sanitiser Station On Arrival 
 
 
Departures 
 
No Departures Earlier Than 7.30am (Unless by Prior Arrangement) & Pitches Must Be Vacated By 12 Noon Latest 
 
Premature Departures Must Be Reported To The Management Team To Ensure Accurate "On-Site" Records Are Maintained 
 
 
Vehicles 
 
Pitch Prices Include 1 Vehicle. However, Motorhomes Towing A Car Are Permitted & Included SUBJECT to Being Agreed At The Time of Booking As Some Pitches Are More Suitable Than Others We Will Check & Confirm Availability When Booking 
 
Second Vehicles (Other Than Above) Are Not Permitted On The Pitch But, Subject To Prior Agreement, Can Be Parked In Our Visitor Car Park For Which A Surcharge May Apply 
 
With The Exception Of Pickups Used For Towing, LGV & HGV's Are Not Permitted On Site. Vehicles Please Notify Us When Booking. Vehicles Should NOT Be Sign written  
 
Please Refrain From Driving On Grassed Areas (Unless You Are Booked On A Super Pitch 
 
The Speed Limit On The Farm & Park is 5 MPH 
 
Please Ensure You Observe The Recommended Speed Limit of 30 MPH On Westgate Carr Road 
 
Vehicles Can Only Be Driven By Persons Holding A Full Driving Licence & Valid Insurance Policy 
 
 
Our Facilities (Currently Restricted To Single Occupancy In Each Unit To Maintain Social Distancing) 
 
Luxurious, Heated Amenity Block With Ladies & Gentleman's Separate Units Each Containing 1 Shower, 2 Toilets & 2 Wash Basins & Background Music 
 
Separate Disabled Facility With Wet Room Shower, Toilet & Basin & Emergency Cord. The Key Must Be Booked In Advance & Is Subject To Availability As Currently Only Open For Single Occupancy 
 
Kitchenette With Washing Machine. This Facility Is Available On a Pre Booked System Only. A Charge Applies  
 
PLEASE NOTE THE THE SHOWERS ARE COIN OPERATED (CURRENTLY £1.00 FOR C 7 MINUTES) .WE DO NOT CHARGE FOR SHOWERS BY WAY OF INFLATING THE PITCH PRICE AS MANY CUSTOMERS PREFER TO USE THEIR OWN FACILITIES.  
 
THE HOT WATER IN OUR FACILITY IS PRE-MIXED/STORED AT 62 DEGREES C TO ENSURE ANY LEGIONELLA BACTERIA ARE KILLED OFF TO PREVENT THE DEVELOPMENT OF LEGIONNAIRES'' DISEASE OUR FACILITY MAY NOT BE SUITABLE FOR VULNERABLE PEOPLE 
 
An External, Under-Cover Pot wash With Hot & Cold Water Is Provided 
 
Smoking Is Strictly Forbidden In The Amenity Block 
 
Dogs/Pets Are NOT Permitted Within The Amenity Block 
 
Free Wi-Fi 
 
 
Fire, Health & Safety 
 
We Strongly Recommend All Customers Have Their Own Fire Extinguishers/Fire Blankets 
 
A Fire Extinguisher Station & Manual Alarm Bell Are Located At The Entrance To The Park. The Fire Assembly Point Is Located, As Indicated, Off The Driveway Leading From The Farm House To The Park 
 
In The Event Of A Fire Please Call 999, Ring The Fire Bell, Notify The Managers & Only Fight The Fire If Safe To Do So 
 
Due To Surrounding Units, Farmland & Barns Etc Open Fires, Fire Pits, Disposable BBQ's Are NOT Permitted 
 
Conventional Charcoal & Gas BBQ's Are Permitted But Must Be Positioned On The All-Weather Surfaces & NEVER on The Grass or Near to Our Hedges, Plants or Combustible Materials 
 
PLEASE DO NOT POSITION BBQ'S IN OR CLOSE TO AWNINGS DUE TO THE RISK OF FIRE & CARBON MONOXIDE POISONING 
 
Electric/Gas Heaters In Awnings Are NOT Permitted 
 
Customer Access Is Restricted To The Reception Area, Caravan/Motorhome Park, Amenity Block & Dog Walk/Nature Trail.  
 
FOR PUBLIC LIABILITY REASONS ACCESS TO OUR DRIVEWAY BEYOND RECEPTION, GARDENS, BARNS, FARM BUILDINGS, STABLES & FIELDS IS STRICTLY PROHIBITED.  
 
The Dog Walk/Nature Trail Is Uneven & The Fast Flowing (Often Very Deep) Costa Beck Banks Occasionally Steep & Unstable In Places So PLEASE ENSURE You Are Aware Of Your Surroundings, Take Precautions & Wear Suitable Footwear 
 
Please NOTE Our Large Pond Is Very Deep With Steep Banks. Whilst This Area Is Now Open For Picnics Etc (Tables Provided) Do NOT Approach The Edge Of The Bank & Swimming/Fishing In The Pond is Strictly Forbidden. A Life Buoy Is Provided 
 
 
Pets 
 
Dogs & Cats MUST Be Kept On A SHORT Lead & Under STRICT Control;l Whilst On The Park 
 
Please Do NOT Allow Dogs To Bark, Chase or Worry Our Free Range Chickens/Ducks 
 
Dogs Can Be Exercised Off The Lead On The Designated Dog Walk/Nature Trail BUT MUST Be Kept Under STRICT Control Due To The Presence of Wild Birds, Animals & Our Livestock 
 
Please Do NOT Leave Animals Unattended In Awnings Or Caravans/Motorhomes 
 
All Pet Waste Must Be Picked Up, Bagged & Disposed Of In The General Waste Bins 
 
Dogs Listed In The Dangerous Dogs Act Are NOT Permitted.  
 
 
Noise & Light Pollution 
 
We Are A Quiet, Tranquil, Dark Sky Park Set In A Stunning, Rural Location Just 1 Mile From Pickering With No Light Or Noise Pollution. Accordingly 
 
Loud Music Is Strictly Forbidden 
 
Groups > 3 Parties Are Not Accepted 
 
Conversation Should Be Kept To A Whisper After 9.00pm & Before 8.00am As Sound Really Travels in Our Location 
 
Vehicular Movement is Prohibited Between 11.00pm & 7.30am 
 
LED Light Poles & Static or Flashing Lights (Other Than Low Intensity Ground Level Lights0 Are Forbidden 
 
Generators, Fireworks Remote Control Vehicles , Drones Etc Are NOT Permitted on Site 
 
 
Livestock 
 
We keep Alpacas, Sheep,, Irish Sports & Shire/Clydesdale;e Horses Which You Can Meet & Greet On The Nature Trail/Dog Walk. Our Chickens & Ducks Roam Freely & Naturally Both Friendly & Inquisitive 
 
Please Do NOT Allow Your Dogs To Either Worry or Bark At Our Beloved Animals 
 
Please Do NOT Feed The Livestock As Cut Grass etc Can Be Fatal to Horses 
 
Please Do NOT Open Gates To Or Enter The Fields  
 
 
Accidents, Damages & Insurance 
 
All Vehicles Enter The Farm & Park At The Owner's Risk. No Responsibility Is Accepted For Loss, Damage Or Personal Injury, However Caused. Please Ensure You Have Appropriate Insurance Policies For Your Holiday at Westgate Carr Farm 
 
Please Ensure Any Accident, Damage, Loss or Incident Is Reported To The Management Immediately 
 
As Mentioned in the Vehicles Section Please Ensure Vehicles Are Only Driven By Persons Holding A Full Driving Licence & Valid Insurance Policy 
 
 
Take-Aways & Taxis 
 
Our Local Cantonese (The Fortune Inn) & Chicos Pizzeria Offer A Delivery Service To The Park. If You Wish To Order Please Ensure You Give Them Your Correct Telephone Number & They Will Contact You To Confirm Your Collection Time At The Farm Entrance (Outside Reception) 
 
Equally, Station Taxis & Pickering Taxis Also Collect & Drop Off At The Entrance 
 
They Are Not Permitted To Drive Down To The Park So Please Meet At The Entrance! 
 
 
Miscellaneous 
 
Toilet Fluids 
 
To Protect The Environment & Reduce Our Carbon Footprint, We Now Only Accept & Allow The Use of Organic, Environmentally & Septic Tank Friendly Toilet Fluids. Pink & Blue Chemicals Are Not Permitted On Site. Pro-Kleen or When Nature Calls Organic Toilet Fluid Can Be Purchased (At Very Competitive Prices From Reception) 
 
Water 
 
Water Is Provided To ALL Pitches & Is Supplied For Its Intended Use Only. The Washing of Bikes, Vehicles, Caravans & Motorhomes is PROHIBITED 
 
If Connecting A Mains Water Pipe From The Tap To Caravan/Motorhome Please ENSURE There Are NO LEAKS From The Connectors. The Supply To Units With Leaking Connectors Will Be Turned OFF By The Management. 
 
 
Waste Disposal 
 
Recycling Bins Are Provided. All Paper, Cardboard, Aluminum Cans, Glass & Rigid Plastic Must Be Disposed Of In The Recycling Bins & Not In The Landfill Bins 
 
 
Guests/Visitors 
 
As Visitors Incur Additional Costs. We Do Charge Extra For Visitors HOWEVER During COVID-19 Customer;s GUESTS & VISITORS Are NOT Permitted On Site 
 
 
Security 
 
The Farm & Touring Park Is Protected With Entrance Gates That Are Generally Closed & Locked Between 11.00pm & 7.30am. During This Time There Is No Vehicular Access & Incoming Vehicles Must Be Parked In The Car Park Area Across The Lane From The Entrance 
 
Pedestrian Access Is Available 24/7 But A Security Code Is Required (Available on Request) 
 
 
 
Failure To Comply With Our Terms & Conditions/Site Rules MAY Result In The Termination Of Your Holiday Without Refund 
 
 
If At Anytime, In Our Opinion, The Conduct Of Any Person (Or Persons) Is Considered To Be Detrimental To Either Ourselves, Other Guests Or The Environment They Will Be Asked To Leave The Campsite With Immediate Effect & Without Any Refund Being Payable 
 
 
Westgate Carr Farm Is Protected By A Comprehensive, Professional, Monitored 24 Hour CCTV System 
 
 
Revised & Updated 01/9/21 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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