Terms & Conditions
Westgate Carr Farm, Pickering Touring Park Rules
We work tirelessly to ensure our customers enjoy a friendly, well deserved, class-beating, safe, friendly & relaxed holiday in the picturesque, North Yorkshire countryside.
Accordingly all bookings are subject to our Terms & Conditions
For the avoidance of doubt, these Terms & Conditions are deemed to have been accepted & agreed at the time of booking or on arrival at Westgate Carr Farm
Bookings & Payments
Bookings can be made online or by completing our enquiry form, by email or by telephone.
The person making the booking has the express resonsibility of informing all party members & guests/visitors (if applicable & subject to our guest/visitor policy) of these Terms & Conditions which must be complied with at all times.
Bookings MUST be made by the person who is going to be staying on site. Group bookings (max 3 parties) must be made separately & in the names of each party.
Bookings are nominative i.e. they cannot be transferred or sold to another party; pitches must NOT be sub-let.
We do have minimum stay policies in High sSeason, on Bank Holidays & Christmas/New-Year.
We are an adult-only, tranquil park; the minimum age of ALL party members & visitors is 18 years old.
Single sex groups (3 or more persons) are not permitted.
Group bookings for more than 3 parties are not permitted without prior, written authorisation.
ELECTRICITY IS METERED via our new Smart Meter system. PAY ONLY FOR WHAT YOU USE.
Smart cards are issued on arrival along with your welcome pack. PAY ONLY FOR WHAT YOU USE. Bookings automatically include a seasonably variable electricity deposit (unused electric being refunded) as follows:
Electricity Pricing (From 1st July 2024) = 0.24 kWh Including VAT
January/February Stays - £6.00 (25 kWh) Per Night
March/April/May - £4.50 (18.75 kWh)
June/July/August - £3.00 (12.50 kWh)
September/October - £4.50 (18.75 kWh)
November/December - £6.00 (25.00 kWh)
Additional credit can be purchased at Reception and any unused credit (subject to it being correclty transferred back from the meter to your Smart Card on your departure) will be refunded.
Electricity refunds are typically processed within 3 working days & can reach 5 working days to appear in your account.
All bookings are confirmed by email with a link to pay online but payments can also be taken by telephone.
Pitches are automatically allocated on booking & wherever possible, according to any special requirements. However, allocated or specific pitches are NOT guaranteed; we MAY need to change your allocated pitch before or on arrival.
A 25% non-refundable deposit (subject to a minimum payment of £25.00 ) is payable at the time of booking.
The outstanding balance is payable 28 days prior to arrival.
Late or non-payments will automatically be cancelled.
Cancellations/Amendments
By The Customer:
Deposits are non-refundable but are transferrable to an alternative date within the same calendar year, only if cancelled before 28 days of arrival date (note: a maximum £30.00 administration charge may apply). Electricity deposits/credits are fully refundable.
If full payment has been received, we will refund the payment (including any electricity deposit/credit paid) less the deposit (25%) and administration fee (maximum £30.00).
Bookings can only be transferred to a date in the same year as booked and are subject to any seasonal price changes.
BOOKINGS CANCELLED WITHIN 28 DAYS OF ARRIVAL DATE ARE NOT REFUNDABLE OR TRANSFERABLE. ELECTRICITY DEPOSITS/CREDITS ARE FULLY REFUNDABLE.
By Westgate Carr Farm Ltd:
If payment is late or not received your booking will be cancelled without any refund being payable.
In extreme circumstances we may need to alter, amend or possibly cancel your booking. With the exception of a pitch number change we will contact you as soon as possible. You may be offered alternative dates or a full refund. We do NOT pay any compensation or consequential costs.
Force Majeure. Circumstances amounting to “Force Majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, lock downs due to disease transmission control and all similar situations beyond our control.
Arrivals
Strictly NO arrivals before 2.00pm. Reception is closed between 12pm Noon & 2.00pm & there is no check-in available.
Westgate Carr Road is a single-track country lane without passing places. Please do not attempt to access our Park before the permitted arrival time.
All customers MUST report to Reception on arrival & customers are NOT permitted to proceed to the Park without supervision/authorisation.
Bookings are honoured until 8.00pm on the day of arrival but thereafter assumed as cancelled unless we are notified of any delay prior to 8.00pm. This must be confirmed in writing.
Only pre-booked customers are permitted on site.
Pitches
Premier Pitches are FULLY SERVICED. The gravel bases are c 9m x 6m with additional “tarmac” entry apron Pitches include 10-amp Smart Meter EHU, private water point, grey waste water drain or soakaway, picnic bench & free wi-fi. Gravel bases are bordered with grass to either side & separated by Beech hedging for privacy. Caravans/Motorhomes & awnings must be positioned on the gravel only. Rock pegs are required. One car permitted. No structure to be erected on the grass.
Premier XL Pitches are as above but being corner pitches have a much larger grassed area.
Super & Super XL Pitches are FULLY SERVICED. The gravel bases are c 8.5m x 6m with grass access. Pitches include 10-amp Smart Meter EHU, private water point, grey waste water drain or soakaway, picnic bench & free wi-fi. Gravel bases are bordered with grass to either side & separated by Beech hedging for privacy. Caravans/Motorhomes & awnings must be positioned on the gravel only. Rock pegs are required. One car permitted. No structure to be erected on the grass.
Motorhome Pitches are PART SERVICED & NON-AWNING. The gravel bases are c 7.5m x 3.5m with additional “tarmac” entry apron. Pitches include 10-amp Smart Meter EHU, private water point, picnic bench & free wi-fi. Gravel bases are bordered by grass to either side & separated by Beech hedging for privacy. Motorhomes must be positioned on the gravel only. Roll out canopies are permitted. Ground sheets or carpet coverings must not be positioned on the grass.
Motorhome Pitch 24 is the only Motorhome pitch available with additional parking for a tow car or trailer which must be declared when booking.
Motorhomes must use the dedicated Motorhome Service Point for grey waste disposal which is located in the driveway leading to the Park.
Tent Pitches are grass, non-electric with shared water point, private picnic bench & free wi-fi.
Please ensure you pitch correctly; you will be asked to move if you are not on the correct pitch or not positioned according to our terms.
Our electric hook-ups are 10 amp = c2300 Watts (2.3kW). Please ensure you avoid overloading the supply available by using Caravan/Motorhome specific kettles, toasters & microwaves etc. Heating & water heaters should be set to 1kw maximum to avoid overloading &tripping the MCBO's. Caravan/Motorhome electrics are NOT the same as domestic installations.
If your Caravan/Motorhome has Alde heating with a load monitor, please ensure this is set to 10-amps.
Electric Hook-Up cable splitters are strictly forbidden.
Departures
No departures earlier than 7.30am (unless by prior arrangement) & pitches must be vacated by 12 Noon latest.
Premature departures must be reported to the Management Team to ensure accurate "On-Site" records are maintained. No refunds are payable in the event of early departure.
Please ensure you take all personal belongings with you!
Please ensure your pitch is left clean & free from any rubbish, debris etc.
ELECTRICITY REFUNDS – Refunds can only be issued if any remaining credit is correctly transferred from your smart meter to your smart card. This takes a few seconds & the procedure is clearly documented in your welcome pack.
Please return your Welcome Packs with all documentation and in particular, your electricity Smart Card. These can be handed in at Reception or placed in the Departures Box in the wooden shed/information hut. LOST CARDS are charged at £5.00 each, debited to your original payment card
Any credit can be donated to our chosen charity – The Yorkshire Air Ambulance. Please confirm on departure.
Vehicles
Pitch prices include 1 car. Please note cars are NOT permitted on Motorhome Pitches 21, 22 & 23. Additional cars/trailers/motorbikes etc are charged at £4 per night each & only accepted on site if pre-booked. Additional vehicles must be parked in our separate car park & NOT on the Park
With the exception of Pick-ups used for towing, LGV & HGVs are not permitted on site. If you are towing with a pick-up, please notify us when booking. Vehicles MUST NOT be sign-written.
Please do NOT drive on grassed areas (unless you are booked on a Super Pitch).
The on-site mandatory speed Limit is 5 MPH
Please ensure you observe the recommended speed limit of 30 MPH on Westgate Carr Road.
Vehicles can only be driven by persons holding a full driving licence & valid insurance policy. For the avoidance of doubt ALL Caravans/Campervans, Motorhomes, Motorcycles etc MUST be fully insured.
We do NOT have any EV charging points on-site. The nearest charging points are located in Vivis Lane & Eastgate Car Parks, Pickering
Our Facilities
Small, heated amenity block with Ladies & Gentleman's separate units each containing 1 shower, 2 toilets & 2 wash basins & background music.
Separate disabled facility with wet room shower, toilet & basin & emergency cord.
Kitchenette with washing machine. This facility is available only on request. An additional charge for use of the washing machine applies.
PLEASE NOTE OUR SHOWERS ARE COIN OPERATED (CURRENTLY £1.00 FOR C 7 MINUTES). WE DO NOT CHARGE FOR SHOWERS BY WAY OF INFLATING THE PITCH PRICE AS MANY CUSTOMERS PREFER TO USE THEIR OWN FACILITIES.
The hot water in our facility is heated to 62 degrees C to ensure any Legionella Bacteria are killed off to prevent the development of Legionnaires Disease.
An external, under-cover pot wash with hot & cold water is provided.
Smoking Is strictly forbidden in the amenity block.
Dogs/pets (with the exception of Assistance Dogs) are NOT permitted within the Amenity Block.
Free wi-fi is available at the pitch.
Recycling bins are provided. It is strictly forbidden to place recyclable items in the general waste bins.
Fire, Health & Safety
Unacceptable, aggressive or offensive behaviour will NOT be tolerated under any circumstances. If the Management consider your behaviour to be inappropriate, likely to cause harm or suffering or compromise the safety of fellow customers, property, animals or The Management &/or their representatives, contractors or general public we reserve the right to request you, any member of your party or your party in its entirety leave immediately. No refunds or compensation will be payable in these circumstances.
We strongly recommend all customers have their own fire extinguishers/fire blankets.
A fire extinguisher station & manual alarm bell are located at the entrance to the park. The Fire Assembly Point is located off the driveway leading to Pitches 20, 25 & 26 & the caravan storage facility.
In the event of a fire please call 999, operate the fire bell & notify The Management Team. Only fight the fire if considered safe to do so.
Due to surrounding units, farmland & barns etc open fires, fire pits, disposable BBQ's, Chinese lanterns & fireworks are strictly FORBIDDEN.
Firearms & any items considered to be offensive weapons are PROHIBITED.
Conventional charcoal & gas BBQs are permitted subject to them being positioned on the all-weather surfaces & NEVER on the grass or near to our hedges, plants or any kind of combustible material.
PLEASE DO NOT POSITION BBQ'S IN OR CLOSE TO AWNINGS DUE TO THE RISK OF FIRE & CARBON MONOXIDE POISONING
Electric/gas heaters in tents/awnings are NOT permitted.
Electric "hook-up" cables MUST be fully unwound to prevent overheating & fire.
"Home-made/DIY electric "hook-up" cables are NOT permitted.
Electric cable splitters are NOT permitted.
Please do NOT attempt to charge HYBRID OR ELECTRIC VEHICLES from any hook-up box or from your caravan.
Only self-standing washing lines/driers are permitted.
Any item that is Identified as causing or is likely or has potential to cause a hazard to fellow guests, property or The Management/Staff In carrying out their duties such as grass cutting/strimming etc will be removed.
Customer/Public access Is restricted to the reception area, Caravan/Motorhome Park, amenity block & dog walk/nature trail. ACCESS TO OUR DRIVEWAY BEYOND RECEPTION, GARDENS, BARNS, FARM BUILDINGS, STABLES & FIELDS IS STRICTLY PROHIBITED. For further reference please see your Park/Site Plan
The dog walk/nature trail is uneven with steep banks leading to the land drainage channels on the Southern boundary as identified by the signs. The Costa Beck is fast-flowing & very deep in places with the banks occasionally becoming unstable in places so please ensure you are aware of your surroundings, take precautions & wear suitable footwear.
Please NOTE we have 2 ponds on-site. Our large pond (accessed from the Nature Trail) is very deep & has steep banks. Whilst we provide picnic tables by the pond, please do not approach the edge of the banks as they can become unstable.
Swimming/fishing in the pond is strictly forbidden. A Life Buoy Is provided & should only be used at your discretion.
Pets
Dogs & cats MUST be kept on a SHORT lead & under STRICT control at all times & in all areas.
Please do NOT allow dogs to bark, chase or worry our free-range chickens/ducks/cats/Alpacas/horses etc.
Pets must NOT be exercised or allowed to foul anywhere on the caravan park, gardens or driveway.
Dogs can be exercised off the lead on the designated dog walk/nature trail but MUST be kept under strict control at all times due to the presence of wild birds, deer, rabbits, hares & our animals/livestock which may occasionally roam free
Please do NOT leave animals unattended in cars/caravans/motorhomes/awnings or outside. We reserve the right to contact the RSPCA &/or force entry into your vehicle or awning etc if we have any concerns about the welfare of any unattended animal.
All pet waste must be picked up, bagged & disposed of in the General Waste Bin or Specific Dog Waste Bins. ANYBODY IDENTIFIED AS NOT CLEARING UP AFTER THEIR PET OR DISPOSING OF DOG WASTE IN THE BLUE RECYCLING BINS WILL HAVE THEIR HOLIDAY TERMINATED WITHOUT HESITATION. NO REFUNDS OR COMPENSATION WILL BE PAYABLE IN THESE CIRCUMSTANCES.
Dogs Listed In The Dangerous Dogs Act Are NOT Permitted On Site.
Owners are entirely responsible for their pet's behaviour whilst at Westgate Carr Farm. If your pet shows any aggression towards any member of the public, staff, fellow customers or any other animal you may be asked to leave the site without notice. No refunds or compensation will be payable in these circumstances.
Noise & Light Pollution
We are a quiet, tranquil, dark sky park set in a stunning, parkland style rural location just 1 mile from Pickering with no light or noise pollution. Accordingly,
Loud music is strictly forbidden.
Groups >3 parties are not accepted without prior, written authorisation.
Conversation should be kept to a whisper after 9.00pm & before 8.00am as sound really travels in our location.
Vehicular movement is prohibited between 11.00pm & 7.30am
LED light poles & static or flashing lights are NOT permitted. We also request customers extinguish awning lights when not in use.
Flags/windsocks etc are NOT permitted.
Generators, fireworks, remote control vehicles etc are NOT permitted on site.
If you wish to fly a drone, please discuss with the Management Team beforehand.
Livestock
We keep alpacas, sheep, Irish Sports & Clydesdale horses which you can meet & greet whilst on the nature trail/dog walk. PLEASE NOTE on occasions the livestock can roam freely in the fields which encompass the dog walk/nature trail.
Our chickens roam freely & are naturally friendly & inquisitive.
Please do NOT allow your dog(s) to worry or bark at our animals.
Please do NOT feed the livestock as unsolicited food, even cut grass etc can be fatal.
Please do NOT open gates to or enter the fields.
Accidents, Damages & Insurance
All vehicles entering & staying on the farm & caravan park are at the owner's risk. No responsibility Is accepted for loss, damage or personal injury however caused. Please ensure you have appropriate insurance policies for your holiday at Westgate Carr Farm.
We recommend All customers have an appropriate holiday cancellation insurance policy.
Please ensure any accident, damage, loss or incident is reported to the Management immediately.
As mentioned in the Vehicles section please ensure vehicles are only driven by persons holding an appropriate full driving licence & valid insurance policy.
Take-Aways & Taxis
Currently Namaste Bengal & Noyon Tandori restaurants, Chicos Pizzeria & the Fortune Inn (Cantonese) offer a delivery service to the farm. If you wish to order, please ensure you give them your correct telephone number & they will contact you to confirm your collection time outside Reception. Please note this service is out of our control & may change.
Station Taxis & Pickering Taxis collect & drop off at the farm entrance.
PLEASE NOTE - takeaway drivers & taxis are NOT permitted to drive down to the park.
Miscellaneous
Toilet Waste & Toilet Cassette Fluids
Waste from the amenity block is treated in our on-site Waste Treatment Plant. WTP’s contain internal filters & pumps & any blockage will cause the system to fail leading to the closure of the toilet block and toilet waste disposal point. It is therefore imperative that all customers ensure only human waste & toilet tissue is disposed of in the toilets & toilet cassette disposal point.
Any other waste (e.g. face wipes/toilet wipes) must ALWAYS be disposed of separately in the various receptacles on site. NEVER throw any such waste into the toilets.
In the interests of Health & Safety & to protect the environment & reduce our carbon footprint we closed our CDP (Chemical Disposal Point) in 2021. Accordingly, we cannot accept any BLUE toilet fluids (which are typically formaldehyde, a carcinogenic chemical, based) on site. ALL CUSTOMERS MUST USE 100% ORGANIC TOILET FLUIDS (typically green in colour) for which we have a dedicated disposal point.
Organic Toilet Cassette waste is also recycled on site into the same WTP. Blue Formaldehyde based must NOT, under any circumstances, be disposed of into our facility as the chemicals will kill the bacteria which break down the waste potentially leading to the system clogging up and groundwater pollution.
Pink toilet rinse is not accepted on site.
Customers can purchase Pro-Kleen Organic Toilet/Rinse fluid from Reception at extremely competitive prices.
On arrival we will ask you to demonstrate you do have the appropriate Organic Fluids & to confirm you do not have any blue fluids.
Any customer found to be disposing of Formaldehyde based chemical toilet waste will be asked to the leave the side immediately and may be held responsible for the cost of pumping out & cleaning our WTP.
Fresh Tap Water
Water is provided to ALL pitches & is supplied for its intended use only. The washing of bikes, vehicles, caravans & motorhomes is PROHIBITED.
If connecting a mains water pipe from the tap to your caravan/motorhome, please ENSURE there are NO LEAKS from the connectors. The supply to units with leaking connectors will be turned OFF by the Management.
Recycling/Waste Disposal
Recycling bins are provided. All paper, cardboard, aluminium cans, glass & rigid plastic must be correctly disposed of in the appropriate recycling bins & not in the General Waste (landfill) bins.
Please ensure only recyclable waste is deposited into the recycling bins. Non-recyclable waste & dog waste must be placed into the General Waste bin.
Guests/Visitors
As guests/visitors incur additional service costs we charge additional fees regardless of how long the guests/visitors stay on the park. Only visitors that have pre-booked & paid the additional fees are permitted on site
ALL visitors MUST report to reception on arrival & before entering the campsite.
Guests/visitors are NOT permitted to stay overnight
Guests/visitors must be aged 18+.
Guests/visitor dogs are NOT permitted.
Guests/visitors Cars are NOT permitted on the Park & must be parked only as directed by the Management.
Anybody found to be admitting guests/visitors to the park/farm without registering them at Reception & paying the appropriate fees will instantly be directed to leave alongside the whole of their party.
Security
The farm & touring park is protected with entrance gates that are generally closed & locked between 11.00pm & 7.30am. During this time there is no vehicular access & incoming vehicles must be parked in the “car park” area across the lane from the farm entrance.
Pedestrian access is available 24/7 but a security code is required.
Westgate Carr Farm is protected by a comprehensive, professional & monitored CCTV system.
Disclaimers
Westgate Carr Farm Ltd cannot accept any responsibility for any failure of our services (toilets/showers/water/electricity) due to an act of God, adverse weather conditions etc.
Westgate Carr Farm Ltd cannot offer any compensation for any failure of the electricity or water supply, toilet/shower facilities & waste treatment plant (which may force closure of the amenity block). Whilst we will prioritise any repairs required this may be out of our control if specialist contractors are required.
Failure to comply with our Terms & Conditions/Site Rules MAY result in the termination of your holiday without refund.
If at any time, in our opinion, the conduct of any person (or pet) is considered to be detrimental to either ourselves, other customers or the environment they will be asked to leave the campsite with immediate effect & without any refund being payable.
Revised & updated 15/08/24
